Terms of Service

This website is owned and operated by Chamaco Foods, LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us.   By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. Acceptance of Terms

By using this website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the website.

2. Changes to Terms

We reserve the right to modify these terms at any time, and your continued use of the website constitutes your acceptance of any changes.

3. Restrictions On Use

You may only use this site for the specific purposes allowed by Chamaco Foods, LLC You must not use this site for any other purposes, including any commercial use, without obtaining written consent in advance from Chamaco Foods, LLC. This means you can't do things like co-brand the site, frame it, create hyperlinks to it, or incorporate it in any other way without getting written permission from Chamaco Foods, LLC first. "Co-branding" refers to displaying any other party's name, logo, trademark, or identification in a way that might make users think that party has the right to display, publish, or distribute the site or its content. You also agree to work with Chamaco Foods, LLC to stop any unauthorized co-branding, framing, or hyper-linking immediately.

4. Product Information

While we make every effort to provide accurate and up-to-date information on our products, we do not guarantee the accuracy, completeness, or reliability of any information or product descriptions on this website. We reserve the right to make changes to product offerings and descriptions without notice.

The prices we charge for using our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

5. Ordering and Payment

a. Ordering: By placing an order on our website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order at our discretion.

b. Payment: All payments are processed securely through a third-party payment gateway. We do not store your payment information.

6. Shipping and Returns

a. Shipping: We will make our best effort to process and ship orders promptly. However, we are not responsible for delays or damages caused by third-party shipping services.

b. Refunds: When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

At Chamaco Foods, LLC, we are committed to providing our customers with the finest quality hot sauces. If, however, you receive a damaged or broken item in your order, we are pleased to offer a refund provided that you provide sufficient proof of the damage. Please contact our customer support team at info@chamacofoods.com within 7 days of receiving your order to initiate the refund process.

We regret that we are unable to process refunds for any other reason, as hot sauces are a food product, and we must maintain strict hygiene and safety standards. We appreciate your understanding in this matter.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, and product designs, is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this website without our explicit permission.

Trademarks, service marks, and logos appearing in this site are the property of Chamaco Foods, LLC or the party that provided the trademarks, service marks, and logos to Chamaco Foods, LLC and any party that provided trademarks, service marks, and logos to Chamaco Foods, LLC retain all rights with respect to any of their respective trademarks, service marks, and logos appearing in this site.

8. User Conduct

You agree not to engage in any activities that may harm, disrupt, or compromise the security and integrity of this website. This includes but is not limited to hacking, distributing malware, or engaging in any unlawful activities.

9. Limitation of Liability

We are not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of this website or the purchase of our products.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or liabilities arising from your use of the website or your violation of these Terms of Service.

11. Termination

We reserve the right to terminate or suspend your access to the website at our discretion without notice.

12. Contact Information

If you have any questions or concerns regarding these Terms of Service, you may contact us at info@chamacofoods.com

Thank you for choosing Chamaco Foods, LLC, and we look forward to providing you with exceptional hot sauce products and service.